Privacy Policy

Effective date: March 06, 2024

At Umbrella IT Service Provider, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of personal information we collect when you visit our helpdesk page, how we use and protect that information, and your rights regarding your personal data.

Information We Collect:

When you visit our helpdesk page, we may collect personal information such as your name, email address, contact number, and any other information you provide voluntarily when submitting a support ticket or contacting us for assistance.

We may also collect non-personal information such as your IP address, browser type, operating system, and referring website to help us improve our services and diagnose technical issues.

Use of Information:

We use the personal information you provide to respond to your inquiries, fulfill your support requests, and communicate with you regarding your tickets or requests.

We may also use your information to improve our services, troubleshoot problems, and prevent fraud or other illegal activities. Non-personal information may be used for statistical analysis, marketing purposes, or to improve the performance and functionality of our helpdesk page.

Protection of Information:

We implement a variety of security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

Access to your personal information is restricted to authorized personnel who need to know that information in order to provide support services.

Despite our efforts to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Sharing of Information:

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.

We may share your personal information with trusted third-party service providers who assist us in operating our helpdesk page or conducting our business, as long as they agree to keep your information confidential.

We may also disclose your information when we believe it is necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Your Rights:

You have the right to access, correct, update, or delete your personal information at any time. You can do this by contacting us using the information provided at the end of this Privacy Policy.

You may also opt-out of receiving any marketing communications from us by following the unsubscribe instructions included in those communications.

Changes to This Privacy Policy:

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our helpdesk page.

We encourage you to review this Privacy Policy periodically for any updates or changes.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at privacy@umbrellait.ph.

By using our helpdesk page, you consent to the terms of this Privacy Policy.

Umbrella IT Service Provider